Limited warranty policy

Effective for tires purchased from Axel Tires. Please retain this page (or the printed policy) with your sales invoice. Axel Tires warrants that tires sold by us will be free from defects in materials and workmanship under normal use and proper maintenance, subject to the terms below. This warranty is offered in addition to the original manufacturer's warranty and does not affect your statutory rights under Alberta and Canadian consumer protection law.

Coverage period

This warranty is valid for 12 months from the date of purchase, or until the tire's remaining tread depth reaches 4/32 of an inch (approximately 3 mm), whichever occurs first. The purchase date on the Axel Tires sales invoice is the start of the warranty period.

What is covered

Manufacturing defects in materials or workmanship, including:

• Sidewall bulges, blisters, or ply separation
• Tread separation or belt separation
• Sidewall or tread cracking not caused by aging, exposure, or impact
• Bead damage present from the time of installation
• Air loss traceable to a manufacturing defect (not a puncture or impact)

What is not covered

• Road hazard damage, including nails, screws, glass, potholes, curb impact, or other objects on the road
• Punctures, cuts, snags, or impact breaks
• Any damage caused by installation, mounting, balancing, repair, or service work (Axel Tires does not perform these services; installation-related issues must be resolved with the installer who performed the work)
• Damage caused by wheel misalignment, worn suspension components, or other vehicle conditions
• Damage from underinflation, overinflation, or overloading beyond the tire's rated capacity
• Damage from chemical contamination, fire, or externally applied heat
• Damage from improper storage, flat spotting, or brake lock
• Damage from racing, off-road use, drag racing, or any use inconsistent with the tire's intended purpose
• Tires used in commercial service, including taxi, rideshare, delivery, or courier use
• Continued use of winter tires during warm-weather months (see the seasonal use requirement above)
• Cosmetic wear, weather checking from normal aging, or ozone cracking after 12 months of service
• Tires with less than 4/32 inch tread depth remaining

How to file a claim

1. Contact Axel Tires at (780) 802-2649 to report the concern. Include the tire SKU, size, and date of purchase.
2. Provide photos of the defect from multiple angles (whole tire, close-up of the affected area, and the tire's DOT/serial marking on the sidewall).
3. Call (780) 802-2649 to arrange a physical inspection of the tire. Have your original sales invoice ready.
4. Inspection determination is normally made within five business days. Complex claims requiring manufacturer review may take up to 30 days.
5. Approved claims are resolved via a prorated credit toward a replacement tire, based on the tread depth remaining at the time of claim.

Required for a warranty claim

• Original Axel Tires sales invoice showing the purchase date, SKU, and size
• The tire itself, available for physical inspection (arranged by phone)
• Vehicle information: make, model, year, and current odometer reading
• Date and circumstances under which the defect was first noticed

General terms

• This warranty applies only to the original purchaser named on the sales invoice and is not transferable.
• Remedies under this warranty are limited to a prorated credit toward a replacement tire. Cash refunds are not provided.
• Installation, mounting, balancing, valve stem, alignment, disposal fees, and the Alberta ARMA tire levy are not covered by this warranty.
• Axel Tires reserves the right to inspect the tire and make the final determination on warranty eligibility. Some claims may require additional review by the manufacturer.
• This warranty does not limit any statutory rights you have under the Alberta Consumer Protection Act, the federal Competition Act, or any other applicable Canadian law.

ARMA tire levy

Alberta charges a $5.00 recycling levy on each new passenger and light-truck tire, collected by the Alberta Recycling Management Authority. Every tire we sell is in that category, so we add $5.00 per tire we sell. We show it as its own line at cart so the tire price stays the tire price.

Contact

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